Keystone & Jaspersoft Administrator
Position Type: Full Time
Pay Range: $70,500.00 to $85,000.00 Annually
Department: Information Technology
Reports To: CFO
Location: Hybrid
Position Summary:
KeyStone and Jaspersoft Administrator is responsible for managing and optimizing the organization’s core system and Jaspersoft reporting environment, provide support to credit union management and fellow employees for the core system, workplace software, hardware requirements, and network assistance when needed. Acts as the Prime Subject Matter Expert (SME) and project management in KeyStone (Corelation) core operating systems. Gathers, examines and interprets data and information to extract meaningful insights. Answers business questions and provides actionable recommendations.
Duties and Responsibilities:
• Serves as the primary internal resource for the KeyStone system:configuration, administration, monitoring, troubleshooting and upgrades.
• Serve as the primary internal resource for creating Jaspersoft reports.
• Ensure proper connectivity between Corelation and other systems.
• Maintain backup and recovery procedures for Jaspersoft repositories and configurations.
• Assist business teams with report creation and customization.
• Communicate and work closely with affiliated vendors related to IT.
• Monitor and perform routine system operations, troubleshoot, and rectify network issues.
• Assist in system enhancements in both the test and production environments.
• Implement and train staff on Corelation core system enhancements and Jaspersoft report access.
• Be familiar with the organization’s IT policy and create, maintain, and update procedures that correlate with policy.
• Keep current with the assigned operational system(s).
• Advise management of system enhancements and recommendations.
• Assist with IT audits and remediation.
• Assist with Microsoft Office 365 configuration and changes
• Assist with VOIP system
Expectations:
• To provide prompt, knowledgeable, and courteous support to staff and third-party vendors.
• Perform daily operations routines on schedule and as error-free as possible.
• Be able to function independently and unsupervised.
• Continually evaluate, revise, or create new processes that will benefit I.T., and or the credit union.
• Constantly keep superiors informed of any irregular behavior of any system.
• Thinks creatively to address unique or ambiguous situations and helps find solutions to problems that can be complex and non-routine.
• Assesses information security impact on a project’s benefits and risks when scoping changes.
• Upon occasion work earlier, later, and/or longer.
Qualifications:
• Ability to exercise good judgment by using proper prioritization and problem-solving skills.
• Ability to operate computer terminals and printers for extended periods.
• Ability to get to and from various work areas during work hours.
• Ability to independently research new technology implementations and document new processes.
Education and Experience:
• Two years’ experience with KeyStone / Corelation system.
• Working knowledge of Jaspersoft report program
• Interpersonal Skills: Courtesy, tact, diplomacy, honesty, and tenacity are essential elements of the job. Work involves personal contact with others inside and outside the CU, generally regarding matters that vary from routine research to troubleshooting.
• Understanding information security risk and regulatory requirements.
• Being effective in the ability to express oneself and understand what is being communicated is essential.
• Good project management and organizational, troubleshooting, and problem-solving skills.
• Working knowledge of computer networking or operation concepts, means, and practices.
• Verbal & written communication skills.
Performs all duties and assignments in compliance with credit union policies and appropriate regulatory statutes, including BSA regulations and those that correspond with specific job duties.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, reach with hands and arms,
Employees must occasionally lift and/or move up to 25 pounds.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.