What’s Happening?
The credit union is completing a comprehensive system upgrade. This upgrade is a complete digital transformation that will provide a new and improved member experience, including a new digital banking platform.
When Will Changes Occur?
The upgraded system will be installed Friday, January 17, through Tuesday, January 21, 2024.
What Services Will Be Affected and When?
If you use the current online banking and/or mobile app of access line telephone banking, your access will be affected. Starting at 6:00 PM, the following will be unavailable:
- Digital Access Online/Mobile Banking
- Access Line Telephone Banking
- Online Bill Pay
Services not affected by the upgrade:
- direct deposit (paycheck, social security, retirement checks, etc)
- automatic payments withdrawn from your account that are originated by an outside company (utility bills, credit card payments, etc.)
- debit and credit card transactions for purchases and withdrawals
- branch hours will remain the same
- your account numbers will NOT change
Will Direct Deposit of My Paycheck, Social Security or Retirement Check Be Affected?
No. Any direct deposits like your paycheck, social security or other automated deposits will not be affected and will occur as usual.
What About Automatic Payments Like My Utility Bill That I Have Set Up?
The only payments that are affected are the ones YOU set up through GASCU’s Online Bill Pay service. Payments that set up directly from another company like your utility bill or credit card payments will not affected. Those payments will occur as usual.
What Should I Do Before January 17 to Prepare?
By January 16:
All existing information currently in your online banking and/or mobile app WILL NOT transfer to the new system. You will need to re-enter all of the information in the updated system.
Before January 17, login to your online banking/mobile app and do the following:
- Make sure your contact information is accurate or updated via current online banking or by visiting a branch.
- Tell your joint owners contact us at (818) 248-7425 or in-branch to verify or update their contact information.
- Copy all information pertaining to:
- Scheduled automatic payments – dates and amounts (within GASCU and from any other institution
- External account detail – routing numbers, account numbers, etc
- Bill pay information – payees, amounts, due dates, etc.
- Delete all scheduled payments, transfers and Bill Pay items that are scheduled for January 17 or after.
What Happens on January 20 and What Should I Do?
The online banking conversion should be completed by January 20 (Martin Luther King Jr. Holiday).
Please note that the credit union will be available by phone on MLK holiday to assist with online banking registration. Online Banking will not show Credit or Debit Card Transactions over the weekend.
- Register for the new Digital Access Online and Mobile Banking platform via our website. You will need your current Username along with your phone number and e-mail address that is on file with GASCU.
- Once registered, re-enter:
- Scheduled automatic payments
- External account detail
- Bill pay information
- Download the mobile banking app: Apple iOs users do not need to download a new app, it should be automatically updated. The icon will look slightly different. Android users will need to download the new app.
What New Features Are Being Added?
As before, you will continue to have convenient 24/7 access to your accounts from any device no matter where you are with these new and improved features:
- Individual Logins: Each user will create their own unique login, eliminating the need for shared logins
- Account View: View all of your accounts in one place using a single login and use favorites to quickly access your most frequently viewed accounts.
- Scheduled Member-to-Member Transfers: You can easily transfer funds to other GASCU members and store them in your transfer list to quickly transfer later. You can make member-to-member transfers on a one-time, scheduled, and recurring basis.
- And much, much, more…
How Will the Upgrade Affect Online Bill Pay?
Online banking will be unavailable from January 17 until service resumes on January 20, so members should schedule their bill payments prior to January 16 to avoid non-payment.
After the upgrade, each Digital Access online/mobile banking user will be able to pay all their bills in one convenient place. Primary members will need to input their bill payment information again, but don’t worry; you can just take a picture of the bill and set up your bill payment that way. Joint owners will be able to create a new bill pay profile where they can add and manage new payees.
Will my Scheduled Transfers or Account Alerts be Affected?
Yes. Scheduled transfers will process through January 16. At that time, any pending transfers will be canceled. Please login BEFORE January 16 to obtain any transfer or alert information you need to setup these services in the new system.
How will External Accounts and Transfers be Affected?
For security reasons, external accounts will have to be setup and re-authenticated in the new system. This service will be unavailable during the upgrade. To avoid any non-payment or duplicate payment, please cancel any recurring external transfers no later than January 16. Please also avoid setting up any external transfers to process past January 16. Any external transfers still pending between January 17 and January 21 may not be processed.
I Did Not Use Online Banking Before, How Do I Register For the New Services?
Log onto GASCU.org and click “Log In” in the upper right corner. Then select “New User”. You will need:
- Member Number
- Social Security Number
- Phone Number
- Email Address
Who Do I Contact if I Have Questions?
Please contact Member Services at (818) 248-7425.
Reminder. Please be aware that GASCU will never ask for personal information via unsolicited text message, email, or phone. If you receive an unsolicited message from someone claiming to be GASCU and asking for full account numbers/passwords/other personal information, we suggest you do not respond. Hang up and contact GASCU directly and speak with someone in member service. If you have given out your Visa credit card, Visa debit card, or other information, please contact GASCU as soon as possible.
Thank You for Your Patience…
We understand that system upgrades cause small disruptions in service. We would like to thank you in advance for your patience as we work to bring you a more robust banking experience. Please continue to watch mail, email, and our website for additional updates and important information.